Vianna Services LLC (King of Brakes)

Effective Date: [01/01/2026]

This Privacy Policy explains how Vianna Services LLC (“we,” “us,” or “our”), operating under the brand name King of Brakes, collects, uses, and protects information when you visit kingofbrakesmobile.com, request an estimate, schedule service, or communicate with us by phone, SMS, or website chat.

1) Information We Collect

We may collect:

• Contact Information: name, phone number, email address, service address, and ZIP code.
• Vehicle Information: year/make/model, VIN (if provided), and details about vehicle symptoms or requested services.
• Communication Data: messages submitted through SMS, phone calls/voicemails, website forms, and chat interactions.
• Technical Data: IP address, device type, browser type, pages visited, and basic usage data collected through cookies or similar technologies.

2) How We Use Your Information

We use your information to:

• Provide estimates and schedule mobile service appointments
• Communicate confirmations, reminders, technician updates, and service-related notifications
• Send invoices, receipts, and payment-related messages
• Provide customer support and improve service quality
• Maintain internal records for operations, safety, and compliance
• Send marketing/promotional messages only if you opt in

3) SMS/Text Messaging

If you opt in to receive SMS from Vianna Services LLC related to King of Brakes services:

• You may receive transactional messages such as estimate updates, appointment confirmations, reminders, technician arrival updates, and invoice/payment notifications.
• If you separately opt in, you may receive marketing messages such as promotions and service reminders.
• Message frequency may vary. Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us at contact@kingofbrakesmobile.com.

SMS Consent:
SMS consent is not shared with third parties or affiliates for marketing purposes. We may share information only with service providers necessary to deliver messages (such as SMS/telecommunications providers and CRM platforms).

4) How We Share Information

We may share information with trusted service providers as needed to operate our business, such as:

• Payment processors (to process card or electronic payments)
• Communication providers (phone/SMS/CRM platforms)
• Scheduling, invoicing, and customer management tools
• Website hosting, analytics, and security providers

We do not sell your personal information.

5) Cookies and Analytics

We may use cookies and similar technologies to help:

• Understand website traffic and performance
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

6) Data Retention

We retain information only as long as reasonably necessary to:

• Provide the services you request
• Maintain business records (estimates, invoices, payments)
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce our policies

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system can be guaranteed 100% secure.

8) Your Choices

You may:

• Request access, correction, or deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Opt out of SMS by replying STOP

To make a request, contact us at contact@kingofbrakesmobile.com.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new Effective Date.

11) Contact Us

Vianna Services LLC (King of Brakes)
Website: kingofbrakesmobile.com
Email: contact@kingofbrakesmobile.com
Phone: (321) 466-6889